Grand Residences Riviera Cancun

Every room at Grand Residences is a suite, and the hotel lists a hot tub in each one. The entry Standard and Junior Signature suites are 56 to 59 m², with a balcony and a kitchenette. The one-bedroom suites jump to 167 m² with a full kitchen, a washing machine and a terrace, and the two- and three-bedroom suites and villas sleep up to 8 or 12, some with a private pool.

Prices barely move all winter. When we checked on November 12, 2026, three nights for two in a refundable Standard Suite, all-inclusive with taxes included, cost $1,595 in early December 2026, $1,586 in mid-January 2027, $1,647 in late February, $1,560 in mid-March and $1,324 in mid-June. Non-refundable rates were about $265 to $330 cheaper, and about $42 in local taxes is paid at the hotel on top. Our mid-February dates were sold out. A beachfront Junior Signature Suite cost about $105 more, and a beachfront one-bedroom suite about $2,640 refundable.

Read the house rules. The hotel says its Ocean View Suites have only partial sea views, that guests staying on a Saturday night may have to change rooms, and that leaving early means paying for the whole stay. One repeat guest was told three days before arrival to move rooms for the last night. Ask for a room away from the construction site next door, as two guests had balconies facing it.

Across 432 reviews, Grand Residences holds a 9.6 out of 10. The 120 most recent reviews, from November 2025 to October 2026, average 9.0, with 78 perfect 10s but 15 scores of 6 or lower. Many come from repeat guests and Royal Resorts owners, some on their fifth to tenth visit.

Guests love the calm, the suites and the food. They describe immaculate grounds, staff who learn their coffee order by day two, rooms cleaned twice a day with a stocked minibar and snacks, and chairs reserved a day ahead instead of a dawn towel race. The food gets unusual praise for an all-inclusive: Flor de Canela for Mexican dishes, El Faro's rotating Italian, French, international and seafood nights, and ceviche and burgers served to your lounger from the Heaven beach bar. Families rave about the kids' club and the activities team, and several couples found it the most relaxing resort they had stayed at.

The vacation club is the main complaint. At least seven guests describe pressure to attend a timeshare presentation, one put at about two hours, ending in a hard sell, sometimes with tour or spa vouchers offered for attending. Several paying guests felt second-class next to owners, who get coloured wristbands or towels and first pick of loungers and dinner times. Others mention an expectation of tips despite the all-inclusive rate, a bill to sign after every meal, and a pool bar that closes around 4:30 to 5pm.

The beach can let you down. Guests from March to June describe thick sargassum, a tractor clearing it all day and the sea unusable on some days, and many note rocks at the water's edge. Wind in February and March kept umbrellas down. A large hotel being built next door was audible from some rooms in the first half of 2026.

Grand Residences is on Boulevard El Cid on the beach south of Puerto Morelos, next to Dreams Jade and about 30 minutes' drive from Cancún airport. The hotel puts it 3.4 km from the main square; one guest walked into town in about 45 minutes along a dusty road and says a taxi costs 200 pesos each way. The resort offers a free airport transfer if you ask in advance, and our Cancún airport to Puerto Morelos transfer guide covers other options.

A small marina is a short walk north along the beach, where guests booked snorkel trips to the reef. Our Puerto Morelos snorkeling guide and guide to things to do in Puerto Morelos cover days out, and our Puerto Morelos sargassum guide explains when seaweed is worst.

Not sure Grand Residences is the right fit? These are four other well-rated all-inclusives around Puerto Morelos, from a family resort on a marina to an adults-only five-star. Our full Puerto Morelos hotels guide compares more.

Want bigger pools and more going on at night? Hotel Marina El Cid, a few minutes up the road, costs far less, though guests rate its beach poorly too.