Cozumel Palace is an all-suite, all-inclusive resort at Km 1.5 on Cozumel's waterfront, about a 20-minute walk from the centre of San Miguel. Guests score it 9.4 out of 10 across 432 reviews, and many come back year after year for the staff. It has snorkeling and diving off its pier, but no beach. Check live prices for your dates below.
Why Guests Choose It
- Every room is a suite, from 50 m² with an ocean view or on the ocean front, and children and teens stay free on some rates.
- Snorkeling and diving straight off the resort's pier, with the dive shop on site, and clear water without sargassum, guests say.
- Close to town: guests walk to San Miguel's shops and restaurants in about 20 minutes.
- Staff that guests name in almost every review, with many returning for 12, 16 or even 35 years.
- Restaurants guests mention by name, including Momo for sushi, plus a café, evening shows and a kids' crew.
Best for
- Divers and snorkelers who want the reef off the pier
- Families who want a small, all-inclusive resort near town
- Repeat travellers who value personal service
Think twice if
- You want a sandy beach: there is no beach, so you swim from the pier and the shore
- You dislike sales pitches: one couple was pressed into a membership presentation on their first day
- You want a big resort: it is small, with one tiered pool
Amenities
- Swimming pool
- Free WiFi
- Spa
- Restaurant
- Bar
- Fitness center
- Room service
- Children's playground
- Air conditioning
- Beach access
About the Property
Luxurious Oceanfront Resort
Located in a prime oceanfront spot, Cozumel Palace offers a perfect blend of family-friendly activities and serene spa treatments.
Dining and Recreation
Indulge in culinary delights at the resort's 4 restaurants, stay active in the modern fitness center, and unwind by the pools or with the daily activities. In the evenings, sip on cocktails at the bars, join themed parties, or relax in the guestrooms with double spa baths.
Adventure and Exploration
Explore the nearby Palancar Reef, go deep-sea fishing, or try snorkeling and diving. With on-site car hire and a travel agency, discovering the area is convenient. Plus, enjoy complimentary access to sister hotels in Cancún, excluding Le Blanc.
Book your stay at Cozumel Palace now for an unforgettable experience!
Description supplied by the property.
Rooms & Prices
3 room types available · Nov 28 to Dec 1, 2026 · 2 adults
Superior Ocean View Suite - Kids & Teens Free
- 50 m² (538 ft²)
- Sleeps 5
- 1 Twin bed, 1 Extra-large double bed (Super-king size)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
All Inclusive
Free cancellation before Nov 25
$1,318
$439 / night · 3 nights
Superior Ocean Front Suite - Kids & Teens Free
- 50 m² (538 ft²)
- Sleeps 5
- 1 Twin bed, 1 Extra-large double bed (Super-king size)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
All Inclusive
Free cancellation before Nov 25
$1,516
$505 / night · 3 nights
Superior Honeymoon Suite Ocean Front- King Size Bed
- 50 m² (538 ft²)
- Sleeps 2
- 1 Extra-large double bed (Super-king size)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
All Inclusive
Non-refundable
$1,787
$596 / night · 3 nights
All Inclusive
Free cancellation before Nov 24
$1,881
$627 / night · 3 nights
Superior Loft Suite Ocean View - Kids & Teens Free
- 77 m² (829 ft²)
- Sleeps 7
- 1 Extra-large double bed (Super-king size), 1 Twin bed, 2 Double beds
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
Not available for your dates. Try different dates above.
Two Bedroom Presidential Suite Ocean View - Kids & Teens Free
- 168 m² (1808 ft²)
- Sleeps 7
- 1 Extra-large double bed (Super-king size), 1 Twin bed, 2 Double beds
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
Not available for your dates. Try different dates above.
Superior Three Bedroom Villa
- 427 m² (4596 ft²)
- Sleeps 10
- 2 Double beds, 1 Twin bed, 2 Double beds, 1 Extra-large double bed (Super-king size)
- Cots
Not available for your dates. Try different dates above.
Prices are estimates for the whole stay in one room, in USD, and update hourly. Taxes and fees listed separately are not included and are payable on top. Booking opens Expedia with these dates and guests for Cozumel Palace-All Inclusive; Expedia sets the final price, which can differ from these estimates.
Guest Reviews
Exceptional
432 guest reviews
Guests often praise
- Outstanding service from staff
- Beautiful location and amenities
Some guests mention
- Suggestions for improvement in quiet hours
- Underutilized areas for adult relaxation
Room cleaning was highly praised, especially Miguel's attention to detail.
Multiple staff members were highlighted for their outstanding service and attentiveness.
Guests enjoyed the ocean view and well-positioned resort.
Rooms were described as spacious, comfortable, and well-equipped.
Amenities such as pools and wellness services received positive feedback.
Guests felt the quality of service and accommodations justified the price.
Food was noted as delicious, with special recognition for the breakfast.
Guests reported a wonderful stay with few suggestions for improvement.
Sela Lea
Couple · Israel · Sep 2026
The staff was amazing the dive center was perfect!!
The Mexican restaurant was ok
Debi
Couple · United States · Aug 2026
“Great family experience- just ate outside the resort several times for better food.”
The staff was exceptional.
The food wasn’t great. Hit and miss.
Daniel
Family · United States · Aug 2026
“High end stay, with world class customer service!”
The recent updates were nice, clean and modern design.
We stayed on the 3rd floor and found it to be consistently hotter than our friends floors who were on the 1st and 2nd. Heat rises of course, but the AC couldn’t keep up. We still loved our room though.
playon66
Group · Aug 2026
“Great Service.”
Lourdes gave me excellent service in the Spa for a massage, manicure and pedicure.
943izzya
Couple · Aug 2026
“Best resort ever”
We went here for our honeymoon and had the absolute best time ever! The entire staff is so kind and welcoming! They are so attentive! The food is absolutely incredible! My husband has celiac disease so we were worried about cross contamination and food options, but they were SOO accommodating to his allergy! They had plenty of gluten free options and substitutes. He was able to eat much more than we thought he would! The whole resort was so cleanly and cozy! It was so fun being right by the cruise ship port and walking around the town! I would 100% recommend Cozumel palace!
chrislJ9647LL
Family · Aug 2026
“Amazing hotel and location”
Fabulous service and attention to detail. Friendly staff go out of their way to help you. Immaculately clean. Restaurants, delicious food. Elder in Momo (Japanese restaurant) really lovely young man - very kind and helpful. Highly recommend this hotel, can’t fault it. Hope we can stay again some day.
Scores and guest reviews are supplied by Nuitée, our hotel data partner. English-language reviews are shown, newest first; reviews with a score but no written comment are not listed.
Location
Rafael E. Melgar Km 1.5, Cozumel, Mexico
Open in Google MapsPolicies & Good to Know
- Check-inFrom 3:00 PM
- Check-outUntil 12:00 PM
- ChildrenChildren are welcome
- PetsNo pets
- ParkingNOT_AVAILABLE
From the property
If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. In an attempt to prevent cases of fraud, please note that the credit card used to make the reservation must be presented when checking in and that the cardholder must also be present. If this is not the case, any previous payment shall be deemed invalid, and full payment for the reservation shall be charged at check-in. Guests who book four nights or more will get $250 USD in Resort Credit. A 16% service fee applies to services paid with Resort Credit. Maximum Spa credit allowed to redeem $50 USD. Other terms and conditions may apply. All promotional benefits are subject to change or may be suspended at any time without prior notice. These promotions are not transferable to guests in other rooms. Information is subject to change without prior notice. Other terms and conditions may apply. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Which Suite to Book at Cozumel Palace
Every room at Cozumel Palace is a suite. The entry suites are 50 m² with an ocean view or on the ocean front, with a king bed or two doubles, and the hotel lists double spa baths in the rooms. Loft suites of 77 m² sleep up to seven, and there is a 168 m² presidential suite and a three-bedroom villa.
| Suite | Size | Sleeps | Beds |
|---|---|---|---|
| Superior Ocean View Suite | 50 m² | Up to 5 | 1 super-king or 2 doubles, plus a twin |
| Superior Ocean Front Suite (also Honeymoon) | 50 m² | 2 to 5 | 1 super-king or 2 doubles, plus a twin |
| Superior Loft Suite Ocean View | 77 m² | Up to 7 | 1 super-king, 2 doubles and a twin |
| Two-Bedroom Presidential Suite | 168 m² | Up to 7 | 1 super-king, 2 doubles and a twin |
| Superior Three-Bedroom Villa | 427 m² | Up to 10 | Several beds |
February is the priciest month. In our price checks for three nights for two, all-inclusive with taxes included, a refundable Ocean View Suite cost $1,396 in early December 2026, $1,707 in mid-January 2027, $2,363 in mid-February, $1,960 in mid-March and $1,648 in mid-June. Non-refundable rates were about $70 to $200 cheaper. An Ocean Front Suite cost about $220 to $260 more in December and January.
Read the resort-credit fine print. Stays of four nights or more come with $250 in resort credit, but a 16% service fee applies to anything you pay for with it, and only $50 can go on the spa. Guests also get free access to the Palace resorts in Cancún, except Le Blanc.
Check the view. One guest booked an ocean view and got a room looking over a large terrace with the sea beyond it, and a third-floor guest found the air-conditioning struggled in the heat.
What Guests Say About Cozumel Palace
Across 432 reviews, Cozumel Palace holds a 9.4 out of 10. The 120 most recent reviews, from March to early October 2026, average 9.7, with 106 perfect 10s. Many are thank-you notes to named staff from repeat guests and Palace members, so we weighed the longer reviews more.
The staff are the reason people come back. Guests describe being greeted by name from day one, staff decorating rooms and pool cabanas for birthdays and graduations, and coming back twice a year for 12, 16 or 35 years. Families praise the entertainment and kids' crews and the evening shows, and one parent of a son with autism said they could finally relax on holiday.
Divers and snorkelers love it. The dive shop is on site, and guests snorkel straight off the pier on a small reef in clear water. Guests praise the food, especially Momo for sushi, Bugambilia, Gondola and the breakfast buffet, and like walking into town.
The few complaints are specific. There is no sandy beach, and one guest wished they could swim in the sea at any hour. The resort is small, with one tiered pool that can be busy and noisy and closes before 8pm. One guest found dinner reservations in the app booked out two days ahead, one felt over-policed by rules, and one couple was pressed into a membership presentation at another Palace resort on their first full day.
What You Should Know
- Book dinners in the app as soon as you can. One guest found the restaurants full unless booked two days ahead.
- Do not expect a beach. You swim and snorkel from the pier and the shore over a small reef.
- Politely decline the membership tour if you are not interested. One couple lost their first full day to a sales presentation.
- Stay four nights or more for the $250 resort credit, but remember the 16% service fee on anything you use it for.
Getting to Cozumel Palace
Cozumel Palace is at Km 1.5 on Avenida Rafael E. Melgar, the waterfront road just south of San Miguel, about a 20-minute walk from the centre and close to the ferry and the cruise port. Guests found it easy to reach from the airport; see our Cozumel airport transfer guide, or our Playa del Carmen to Cozumel ferry guide if you are coming from the mainland.
The west coast is the calm side of the island. Our Cozumel diving guide and Cozumel snorkeling guide cover the reefs beyond the pier, and our Cozumel sargassum guide explains which shores get seaweed.
Compare Other Cozumel Hotels
Not sure Cozumel Palace is the right fit? These are four other well-rated Cozumel hotels, from a five-star beach resort south of town to a budget hotel on the main square. For all 12 hotels we rank, with estimated rates, see our guide to the best hotels in Cozumel. Our guide to the best things to do in Cozumel covers the rest of the island.
Want a sandy beach and snorkeling from the shore? Presidente InterContinental Cozumel at Km 6.5 has both, though it is room only.
Compare Live Cozumel Hotel Prices
Presidente InterContinental Cozumel
A five-star resort south of town with a private beach, snorkeling off the shore and its own dive shop, room only.
Rooms, photos & reviews
Iberostar Waves Cozumel
An all-inclusive in the jungle on the quiet south coast, with a kids' club and a pier for snorkeling.
Playa Azul Cozumel
A small beachfront hotel on the north shore with breakfast, a spa and complimentary golf.
Hotel Plaza Cozumel
A central hotel steps from the main square and the ferry pier, with a rooftop pool and breakfast.
Indicative nightly rate for a 3-night stay, two adults, checking in about 30 days out, before the local taxes and fees added at checkout. All-inclusive at Iberostar Waves; room only or with breakfast at the others.Room only. Local taxes and fees are added at checkout and can add roughly 20%.
Search all resorts & dates on Expedia →Frequently Asked Questions
Does Cozumel Palace have a beach?+
No. The resort sits on the waterfront without a beach, and guests swim and snorkel from the pier and the shore over a small reef. Guests say the water is clear and free of sargassum, but there is no sand.
How much does Cozumel Palace cost?+
When we checked on October 28, 2026, three nights for two in a refundable Ocean View Suite, all-inclusive with taxes included, cost $1,396 in early December 2026, $1,707 in mid-January 2027, $2,363 in mid-February, $1,960 in mid-March and $1,648 in mid-June. Non-refundable rates were about $70 to $200 cheaper.
Can you walk to town from Cozumel Palace?+
Yes. It is at Km 1.5 on the waterfront road, about a 20-minute walk from the centre of San Miguel, and guests walk to the shops and restaurants.
Is Cozumel Palace good for families?+
Yes. Children and teens stay free on some rates, the suites sleep up to five or seven, and families praise the kids' crew, the entertainment team and the evening shows.
What time is check-in and check-out?+
Check-in starts at 3:00 PM and check-out is by 12:00 PM.
