HM Playa del Carmen

Most rooms at HM Playa del Carmen are 28 m² doubles with two double beds or a king, and family versions take up to four. Some doubles have a terrace with a city view. The junior suites add a separate living area with a sofa bed: 35 m² for the standard one and 40 m² with a terrace.

January to March cost the most. In our price checks for three nights for two in a refundable Double Room, room only with taxes included, the cheapest rate was $372 in early December 2026, $520 in mid-January, mid- and late February and mid-March 2027, and $333 in mid-June. Breakfast rates cost only about $20 to $30 more for the three nights. Almost every rate was refundable, and non-refundable ones were no cheaper.

Check the tax line at checkout. The cheapest offers showed taxes as included, but some offers for the same Double Room added about 20% in taxes payable at the hotel, such as $76 on a $373 stay in December. Guests also say the hotel holds a deposit at check-in; one couple had $50 held and returned.

The terrace may not be worth it. A Junior Suite cost $524 in December and $746 from January to March. One guest with a city-view terrace said it looked over a busy road, and others in street-facing rooms heard traffic at night, so ask for a courtyard-side room if you sleep lightly.

Across 1,030 reviews, HM Playa del Carmen holds a 9.0 out of 10. The 120 most recent reviews, from late April to early November 2026, average 8.9, with 50 perfect 10s. Most come from couples and solo travellers, many from Europe and Latin America.

The pool, the breakfast and the location stand out. Guests describe the courtyard pool as a small oasis among plants, with loungers, pool beds and swings, and a pool bar whose food several rate highly. The breakfast buffet, with a cook making eggs to order, comes up again and again. Guests like being a few minutes from Fifth Avenue yet away from the noise, and praise the clean, roomy rooms, the big showers and the friendly staff.

Noise is the main complaint. Rooms on the street side pick up traffic at night, a few guests found the air-conditioning or ventilation loud, and the walls can be thin. In July and August 2026 the pool bar was being renovated, and one guest was kept up by drilling; drinks were still served at the pool.

Smaller gripes repeat. Several guests found the pillows hard and high, there is nowhere to dry wet swimwear (security removed clothes left outside one room), and in some rooms the shower leaks onto the floor or the bathroom has no door. Others mention a wristband you must wear to get in, slow check-in when many guests arrive at once, a tired gym and pool towels that can only be swapped on certain days.

HM Playa del Carmen is at Avenida Constituyentes 180, between Avenida 15 and Avenida 20, a few blocks inland from Fifth Avenue. Guests walk to Fifth Avenue in a few minutes and to the beach in about 15. From Cancún airport, see our Cancún airport to Playa del Carmen transfer guide. Guests arriving on the ADO bus walked to the hotel in about 15 minutes, while others took a cheap taxi, as there is no Uber in Playa.

The hotel is a good base for day trips. Our Playa del Carmen to Cozumel ferry guide covers the crossing, and our Playa del Carmen sargassum guide explains when the beaches get seaweed, which one May guest ran into.

Not sure HM Playa del Carmen is the right fit? These are four other well-rated hotels in central Playa del Carmen, from a boutique hotel on the sand to a budget suite hotel near the beach. For all the hotels we compare, see our guide to Playa del Carmen hotels, and our guide to the best things to do in Playa del Carmen for what to do once you are there.

Want breakfast included at a lower price? Holiday Inn Express & Suites Playa del Carmen is on the same avenue. If you would rather wake up by the sea, Hotel Casa Colibrí is on the beach, though the nightlife next door is loud.