Crown Paradise Club is a family all-inclusive at Km 18.5 in the Cancún Hotel Zone, built around an eight-slide water park and kids' activities. Guests score it 8.2 out of 10 across 2,245 reviews, and it costs less than the other family resorts we review. Recent guests praise the staff and the kids' facilities but describe tired rooms, slow lifts and specialty restaurants that are hard to book. Check live prices for your dates below.
Why Guests Choose It
- An on-site water park with eight slides, a kids' pool and a kids' club, which one parent recommended for children aged 3 to 13.
- Value: in our price checks three nights for two started at $735 to $831 all-inclusive before taxes, less than the other family resorts we review.
- Family rooms for up to seven, from standard rooms with a bunk bed to a 61 m² Family Suite with a king, a double and a bunk bed.
- An adults-only pool and the Crown Club level for parents who want a quieter corner.
- Staff that guests praise by name, from the French restaurant to the pool bars and housekeeping.
Best for
- Families with children who want a water park on site
- Parents on a budget who want an all-inclusive in the Hotel Zone
- Large family groups who need rooms for five or more
Think twice if
- You want specialty dinners: guests say reservations fill within minutes
- You are travelling as a couple without children: guests describe a very family-focused resort
- You expect a modern five-star: many guests describe a tired building, slow lifts and dated rooms
Amenities
- Swimming pool
- Free WiFi
- Free Parking
- Spa
- Restaurant
- Bar
- Fitness center
- Room service
- Children's playground
- Air conditioning
- Beach access
About the Property
Water Park and Spa
The hotel boasts an exciting water park with 8 water slides for endless fun in the sun. Indulge in relaxation at The Spa with rejuvenating hair and body treatments.
Luxurious Rooms and Amenities
Each spacious room offers a balcony with stunning ocean views, along with essential amenities like air conditioning, satellite TV, refrigerator, and a coffee maker.
Diverse Dining Options and On-Site Activities
Savor a variety of cuisines at the hotel's 7 restaurants, from Japanese specialties to Italian dishes. Take advantage of free on-site activities like mini-golf and billiards for a memorable stay.
Book now to experience the ultimate Cancun getaway at Crown Paradise Cancun!
Description supplied by the property.
Rooms & Prices
6 room types available · Nov 7 to Nov 10, 2026 · 2 adults
Standard Room, 2 Double Beds, Ocean View
- 38 m² (409 ft²)
- Sleeps 4
- 2 Double beds
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
All Inclusive
Free cancellation before Oct 29
$737
$246 / night · 3 nights
+ $141 taxes & fees
Standard Room, 1 King Bed, Ocean View
- 38 m² (409 ft²)
- Sleeps 3
- 1 King bed
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
Double Room with Two Double Beds
- 38 m² (409 ft²)
- Sleeps 4
- 2 Double beds
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
All Inclusive
Free cancellation before Oct 29
$761
$254 / night · 3 nights
Standard Room (Plus)
- 38 m² (409 ft²)
- Sleeps 5
- 1 King bed, 1 Bunk bed
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
All Inclusive
Free cancellation before Oct 29
$805
$268 / night · 3 nights
+ $154 taxes & fees
Crown Room, Ocean View (Club Level /Tina Hidromasaje)
- 39 m² (420 ft²)
- Sleeps 3
- 1 King bed
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
All Inclusive
Free cancellation before Oct 29
$828
$276 / night · 3 nights
+ $158 taxes & fees
Crown Club Room - Two Adults
- 42 m² (452 ft²)
- Sleeps 3
- 1 Extra-large double bed (Super-king size)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
All Inclusive
Free cancellation before Oct 30
$857
$286 / night · 3 nights
King or Double Room with Ocean View
- 38 m² (409 ft²)
- Sleeps 3
- 1 Queen bed
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
Not available for your dates. Try different dates above.
Standard Family Room
- 38 m² (409 ft²)
- Sleeps 5
- 1 Extra-large double bed (Super-king size), 1 Bunk bed
- TV
- Air conditioning
- Hair dryer
- Toilet
- Linen
- Toilet paper
Not available for your dates. Try different dates above.
Family Suite Crown
- Sleeps 5
- 1 King bed, 1 Bunk bed
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
Not available for your dates. Try different dates above.
Family Suite Paradise
- 61 m² (657 ft²)
- Sleeps 7
- 1 King bed, 1 Double bed, 1 Bunk bed
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
Not available for your dates. Try different dates above.
Standad Ocean View (2 Adults + 2 Child )
- 38 m² (409 ft²)
- Sleeps 4
- 2 Double beds
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
Not available for your dates. Try different dates above.
Honeymoon Room
- Sleeps 2
- 1 King bed
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bottle of water
Not available for your dates. Try different dates above.
King Or Double Room With Ocean View (2 Adults + 3 Children)
- 38 m² (409 ft²)
- Sleeps 5
- 2 Double beds
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
Not available for your dates. Try different dates above.
King Or Double Room With Ocean View (3 Adults + 1 Child)
- 38 m² (409 ft²)
- Sleeps 4
- 2 Double beds
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
Not available for your dates. Try different dates above.
Deluxe Double Room (2 Adults + 1 Child)
- 38 m² (409 ft²)
- Sleeps 3
- 2 Double beds
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
Not available for your dates. Try different dates above.
Prices are for the whole stay in one room, in USD, and update hourly. Taxes and fees listed separately are not included and are payable on top. Reserve opens Crown Paradise Club Cancun - All Inclusive on our booking partner's secure site with these dates and guests; pick the same room and rate there to book.
Guest Reviews
Very good
2,245 guest reviews
Guests often praise
- Great food
- Excellent service
Some guests mention
- Issues with environmental fee charge
Received a negative sentiment due to issues with documentation regarding the environmental fee.
Overall excellent service mentioned, though a specific instance of delay was noted.
Standard quality for this hotel tier.
Standard quality for this hotel tier.
Elevator issues mentioned, needing improvement.
Standard quality for this hotel tier.
Great food highlighted positively in the review.
The overall experience is affected by the service issue but balanced by good food.
Julio
Couple · United States · Sep 2026
“Beutiful”
It’s all
The spool
Hrachya
Couple · United States · Sep 2026
“Bad service, stuff lying about everything, not what expected. And they don’t want to give a refund for last 3 days that”
Nothing at all
Bad service
Melanie
Family · United Kingdom · Sep 2026
“We had a lovely family stay by the beach, with great food, water aerobics, and fun kids’ activities. Our children, aged”
It’s beautifully located by the beach, and I really enjoyed the water aerobics. There was also a good selection of food, with plenty of options to choose from. One of the highlights of our stay was the lovely surprise the hotel arranged for our wedding anniversary. I contacted the hotel beforehand to ask if they could do something special, and they went the extra mile by decorating our bedroom. My husband and the children were so surprised! ❤️ Thank you so much for making our anniversary extra special — we truly appreciate the effort. The staff are hardworking, friendly, and always willing to help. There are also evening activities available, although unfortunately we couldn’t join many of them as we were all exhausted after our busy days. Our children, aged 6 and 8, absolutely loved the kids’ activities and had such a wonderful time. We had a lovely and unexpected experience while walking along the shore — we even had a special encounter with baby sea turtles! 🐢🌊💙 It was such a beautiful and memorable moment for our family. ✨ Overall, we had a lovely family stay and really appreciated the effort the hotel made to make our anniversary memorable. ❤️🌴
Park
Solo traveller · United States · Aug 2026
“Cheap family resort”
I loved most of staff's service except Sunday breakfast manager at the buffet place. Captain guy was talking down and rude and food service staff pushed my kid to spill cock qnd never apologized.
I didn't like the check-in desk staff who didn't answer all my questions and referring me to concierge who also was not confident on information about dinner reservation, etc. Of course we weren't able to reserve any dinner restaurants even with 2 phones we used to do that right at 1100.
bah
Family · United States · Aug 2026
“The only thing that i didn’t like was the staff attitude some of them wasn’t friendly at all specially the one ne at th”
The property is very nice and clean and a lot of activity for the kids
My kids had a blast there was a lot to do with the kids
Wendy
Family · United States · Aug 2026
None
Terrible experience! The AC in the restaurants was horrible, and the food was not good at all. What really shocked me was hearing the pool host repeatedly telling guests, “No pee-pee in the pool,” which was completely unprofessional and inappropriate for a hotel environment. Overall, this was one of the worst hotels I have ever stayed at. I was extremely disappointed with the service, food, and overall experience. I would not recommend this hotel to anyone and definitely would not return.
Scores and guest reviews are supplied by Nuitée, our booking partner. English-language reviews are shown, newest first; reviews with a score but no written comment are not listed.
Location
Boulevard Kukulcan Km 18.5, Cancún, Mexico
Open in Google MapsWhat's nearby
- Playa Delfines3.0 km (1.9 mi)
- Museo Maya de Cancún4.0 km (2.5 mi)
- Museo Subacuático de Arte (MUSA)6.0 km (3.7 mi)
- Zona Arqueológica El Rey (El Rey Ruins)6.0 km (3.7 mi)
- La Isla Shopping Village8.0 km (5.0 mi)
- Coco Bongo (nightlife/entertainment)9.0 km (5.6 mi)
- Isla Mujeres12 km (7.5 mi)
- Cancún International Airport (CUN)14 km (8.7 mi)
- Central de Autobuses de Cancún (ADO)18 km (11 mi)
- Chichén Itzá175 km (109 mi)
Approximate distances. Routes by road can be longer.
Policies & Good to Know
- Check-inFrom 3:00 PM
- Check-outUntil 12:00 PM
- ChildrenChildren are welcome
- PetsNo pets
- ParkingFree parking
From the property
Several services, including telephone calls, motorised water sports and the full-service spa, are not included in the all-inclusive plan. The French menu is offered at Fisherman´s Restaurant to satisfy our guests. By order of the local authorities, the property will charge a mandatory environmental sanitation tax of MXN 85.41 per room per night, payable directly at the property. The waterpark is closed from 2 May 2026 to 30 May 2026 and from 14 September 2026 to 26 September 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Which Room to Book at Crown Paradise Club
Most rooms at Crown Paradise are 38 m² with an ocean view, a balcony and either a king bed or two doubles. The family categories add a bunk bed, and the largest is the 61 m² Family Suite Paradise for up to seven. The Crown Club rooms on the club level are for adults 18 and over, and some come with a hydromassage tub.
| Room | Size | Sleeps | Beds |
|---|---|---|---|
| Standard Ocean View (king or two doubles) | 38 m² | 3 to 5 | 1 king or 2 doubles |
| Standard Plus | 38 m² | 5 | 1 king and 1 bunk bed |
| Standard Family Room | 38 m² | 5 | 1 super-king and 1 bunk bed |
| Family Suite Crown | Not listed | 5 | 1 king and 1 bunk bed |
| Family Suite Paradise | 61 m² | 7 | 1 king, 1 double and 1 bunk bed |
| Crown Room Ocean View (club level, hydromassage tub) | 39 m² | 3 | 1 king |
| Crown Club Room (adults only) | 42 m² | 3 | 1 super-king |
Budget for the taxes. In our mid-January 2027 price check for three nights for two, a Standard Ocean View room cost $831 all-inclusive, plus $159 in taxes and fees at checkout, about 19% on top. In mid-November 2026 it was $737 plus $141, and in early June 2027 $735 plus $140. The hotel also collects an environmental tax of MXN 85.41 per room per night on arrival.
The Crown Club costs little more. In mid-January the adults-only Crown Club room cost $923 plus $176, about $92 more than a standard room for three nights. Guests praise the VIP lounge and its bar staff.
Check what's not included. The spa, phone calls and motorised water sports cost extra. The hotel closed the water park for maintenance from May 2 to 30 and from September 14 to 26, 2026, so ask about closures if the slides are the reason you are booking.
What Guests Say About Crown Paradise Club
Across 2,245 reviews, Crown Paradise holds an 8.2 out of 10. Recent guests are more divided: the 120 most recent reviews, from late May to mid-September 2026, average 7.6, with 44 perfect 10s and 17 scores of 4 or lower. We read the 83 that had written comments.
Families love the water park and the kids' program. Parents describe the slides, the Kids Paradise area and the kids' activities as the reason they booked, and one family with children aged 6 and 8 said the children had a wonderful time. Guests also praise the beachfront location, the evening shows and the adults-only pool, and one family watched sea turtles lay their eggs on the beach in the evening.
The staff are the most praised part. Guests name waiters, bartenders, housekeepers and the team at the French restaurant, Sans Souci, which several guests single out. One family arranged an anniversary surprise in advance, and the hotel decorated their room.
The complaints are about age and crowds. Around ten guests describe slow or broken lifts, some without air-conditioning, and about nine call the building old or tired. Around a dozen could not get specialty-restaurant reservations, which they say fill within minutes of opening each morning. At least six describe long check-in queues, several of about an hour. Several describe queues at the buffet and bars and weak Wi-Fi, four had showers that flooded the bathroom floor, and two found cockroaches in their room.
What You Should Know
- Book specialty dinners the moment reservations open. Guests say tables go within minutes, and one was told to ask at the restaurant door if the app showed nothing.
- Expect a wait at check-in. Several guests waited about an hour, and rooms were sometimes not ready until 4pm.
- Use the stairs on busy days. Guests describe long waits for lifts that are slow, hot and sometimes out of service.
- Claim a sun lounger early. Guests describe loungers taken from first thing in the morning and little shade by the slides.
Getting to Crown Paradise Club
Crown Paradise sits at Km 18.5 on Boulevard Kukulcán, at the south end of the Hotel Zone on the open Caribbean, a short way south of the Hilton Mar Caribe at Km 17. A family guest found the location convenient for the airport and the rest of Cancún. See our Cancún airport transfer guide for options, and our Cancún family activities guide for days out with children.
The beach faces the open sea, and guests describe waves and, in summer, sargassum seaweed. Check our Cancún sargassum season guide before booking summer dates.
Compare Other Cancún Family Resorts
Not sure Crown Paradise is the one? Here are three higher-rated family all-inclusives, which cost more. Our full guide to Cancún's family all-inclusives compares twelve.
Compare Live Cancún Family Resort Prices
Fiesta Americana Condesa Cancun
A family all-inclusive two kilometres north with a kids' club parents praise and 9.95 for service.
Rooms, photos & reviews
Hilton Cancun Mar Caribe All-Inclusive Resort
A family all-inclusive on the same stretch of beach with a kids' camp, an adults-only pool area and a busy entertainment team.
Rooms, photos & reviews
Moon Palace Cancun
A huge family resort south of Cancún near the airport, with a kids' club, a Flowrider, golf and many restaurants.
Rooms, photos & reviewsIndicative nightly all-inclusive rate for a 3-night stay, two adults, checking in about 30 days out, before the local taxes and fees added at checkout.Room only. Local taxes and fees are added at checkout and can add roughly 20%.
Search all resorts & dates →Frequently Asked Questions
Is Crown Paradise Club Cancún good for families?+
It is built for them. It has an eight-slide water park, a kids' pool, a kids' club and family rooms for up to seven. Recent guests praise the kids' facilities and the staff, but many describe a tired building, slow lifts and busy restaurants.
How much does Crown Paradise Club Cancún cost?+
When we checked on October 8, 2026, three nights for two in a Standard Ocean View room cost $737 all-inclusive in mid-November 2026, $831 in mid-January 2027 and $735 in early June 2027, plus about 19% in taxes and fees and an environmental tax of MXN 85.41 per room per night.
Can you book the specialty restaurants easily?+
Not according to recent guests. Reservations open at a set time each morning, and around a dozen guests said every table was gone within a minute. One guest was told to ask at the restaurant door if nothing showed online, and another found them easy to book.
Is Crown Paradise Club adults-friendly?+
It has an adults-only pool and the adults-only Crown Club rooms with a VIP lounge, but guests describe it as a very family-focused resort. Couples without children may prefer one of our adults-only picks.
What time is check-in and check-out?+
Check-in starts at 3:00 PM and check-out is by 12:00 PM.
